Frequently Asked Questions

Before Buying:

  1. What is this Product?

A test bank is a collection of tests, quizzes and exams based on the book.

A solution manual is the guide or answers to the end of chapter questions and activities from the textbook.

Please understand and confirm what you are looking for before you buy.

  1. I need to see a sample:

Kindly compare the ISBN numbers and check the sample under the image as well. It has one full chapter of the product you will receive.

  1. How do I buy?

Just click on the “Add to Cart” Button opposite to the image and then check out using your PayPal account or credit/debit card.

  1. What I can and cannot do with these answers?

You can use the solution for learning or teaching based on your role and purpose.

You cannot use any part of these documents to be placed in an assignment solution that you need to submit for your college or university as it is against the academic honesty policy.

  1. I do not have the textbook! OR Is this a Book/ Access Card?

We do not sell textbooks or access cards. This is only a test bank or solution manual based on the book displayed. You can buy a book or access card only from book sellers. However, the textbook is not mandatory for using the manual or test bank as each answer is preceded by the questions.

  1. How and When Will I Get It?

You will be guided to the product download page immediately once you complete the payment. Further, the download link for the product will be sent as well by E-mail once the payment is received. There is no waiting time.

  1. How can I access the purchased product again?

You can use the download link in your E-mail including spam/junk folders or click on “My Account” in the menu above.

  1. Is the cost fixed?

We have royalty and other payments at a fixed rate to be paid as a part of the amount you pay to the experts who prepare these solutions and other sources. So the cost cannot be changed except if mentioned so in case of offers or coupons.

  1. What is your Refund Policy?

All our products are digital downloads and hence not returnable. However, we have sufficient checkpoints to ensure you can only purchase the right product. First, check the ISBN numbers and see if they match.

Then look into the sample under the image, it has one full chapter of the material you will receive. Do confirm both of the above before you decide to buy.

Payment and Information Security:

  1. What happens to the information that I provide like my name or E-mail?

All this information is needed to ensure the completion of the payment. We do not divulge any information per our terms and privacy policy.

  1. What is the guarantee that I will get the manual or test bank and this is not a scam?

We use PayPal as our secure payment gateway and that is a mark of our genuine business. Further, we have a 24/7 Live Chat facility in case of any issues during or after the purchase that you may face.

  1. Are there any hidden charges?

You pay 29.99 USD per product and not even a single penny more than that. There are no other charges, usage fees or any other subscriptions needed.

While You Buy:

  1. How Can I Pay?

PayPal is a secure payment gateway, as you know. You are advised to have a PayPal account for easy transaction. However, you can use a credit/debit card directly as well via PayPal. Just add to cart and check out.

  1. I don’t have a PayPal Account

You will find an option that says, “Pay with your Debit or Credit Card!” under the PayPal login. Click on it and enter your card details to use it directly.

Payment and Download:

  1. Why does my order status show it is pending?

The payment happens in three steps. The payment is deducted from your account, it reaches PayPal and then it is transferred to our PayPal account. PayPal would verify the details you have provided with the source of the payment like the credit or debit card account linked to PayPal or the standalone credit or debit card, depending on how you have made the payment. In case of any of these details not being verified, the payment is held by PayPal either to be returned or released based on further actions.

  1. How can I resolve this?

You can call to your bank or credit card provider and check with them. Or you can call to PayPal toll free @ 1-402-935-2050. You may have to state the 16-digit transaction ID to resolve the issue.

  1. I closed the page before I can download. How can I get it again?

No need to worry. Just check your E-mail, including your spam/junk folders. The link for downloading will be available with validity for up to 7 days from purchase.

 

Product Issues:

  1. I cannot find my textbook questions here!

Please note the edition of the book that you use and the one that is displayed here. We do not miss out any questions in the given book. The other possibility could be that you have purchased the “Test Bank” instead of a “Solution Manual”. In this case, you need to buy the solution manual for the given book.

 

  1. I am unable to open the downloaded file!

This could be due to a number of issues, the most common one being unavailability of PDF or MS Word in your device.

If you still have issues, please immediately contact our Live Chat or send an enquiry to through contact us page so that we can assist you personally via E-mail 24/7.

 

My Account:

  1. Why should I create an account?

Your account enables you to manage all the products and downloads you have purchased in one place. It makes the checking out process easier once you login.

  1. Is there a fee to create / maintain an account?

There are absolutely no charges involved at any point of time other than your purchases.

  1. How do I create an account?

Either you can create your account during the checkout process or click on my account link in the menu bar.

 

  1. Can I close my account?

If you already placed an order with us the account may not be closed for your convenience (to enable downloads).

If you still want to close it mandatorily, please contact live chat or support to close your account manually.